When summing up what we do in the simplest of terms (“We update Facebook and tweet for companies”), it’s not unusual for people to ask if that means we ghost-tweet. The answer to that question is no: We don’t ghost-tweet, we create content — and the difference between the two is subtle, but important.
Ghost-tweeting involves hiring someone to tweet for you, as if they are you, and, not surprisingly, it’s a subject of contention among social media experts. It’s not unlike the concept of ghostwriting and lip-synching, the response to which is remarkably varied. Nobody seems to be particularly upset with Carolyn Keene or V.C. Andrews (who’s mysteriously capable of writing books from the grave), but the scorn from devastated fans drove one half of Milli Vanilli to suicide after it was revealed that their songs had actually been recorded by less-chiseled but more talented singers.
The social media community is built entirely on trust, vilifying hustlers and charlatans while honoring openness and sincerity. So, when Paris Hilton tweeted that she was enjoying a particularly funny episode of Family Guy at the exact time the world was received news she was behind bars for cocaine possession, the @ParisHilton jig was up. Followers who thought they were gaining insight into Paris Hilton’s mind through her tweets felt deceived (though probably deserved it if they ever thought insight into Paris Hilton’s mind was worth anything in the first place).
The problem with ghost-tweeting is that, for the most part, it is dishonest. As relationships develop through social media channels, people need to be engaging with someone who is real. And to find out that the Great Wizard of Oz is really just an old guy pulling levers behind the curtain is disappointing at best.
We consider our role in the process to be that of content creation. We accept brands and businesses as clients, but never individuals, other than to offer them training, coaching and support. One of the first issues that we discuss in our initial meetings is that of transparency. Although we think advertising our services in every tweet with a byline is a tad excessive, we insist that our clients state clearly on their websites that their social media content is created by us, and that we be able to list them as clients on ours.
Some companies have worked through the transparency issue by hiring “spokes-tweeters,” well-known industry personalities who represent a brand to its social network. While this solution allows for outsourcing and honesty, it runs the risk of conditioning a brand’s following to identify with the spokes-tweeters personality instead of its own. The brand may gain followers who are attracted to the spokes-tweeter’s personal style, but lose them again if they change to a different spokes-tweeter, or take up their social media in-house.
Either way, outsourcing for expertise is just common sense. In the same way PR is outsourced to PR companies, and advertising is outsourced to advertising companies, if your company lacks the means or the expertise to manage its social media marketing in-house, outsourcing those services is just smart business.
The important thing is to make sure it’s honest business, too.